Design as a performative agent: cultural mediation towards change and social benefit
DOI:
https://doi.org/10.15665/encuent.v23i01.3363Keywords:
Design, Performativity, Rhetorical, Evluation heuristics, Ideological agent, Design and education, Perception, Social conflict, UsersAbstract
This article elaborates an approach to the interdisciplinary practices of Design, and also to the impact they can have on the thinking, emotions and attitudes of the people who are immersed in their daily spaces of interaction. Unveiling the benefits that artifacts achieve as a result of such practices, reveals a substance that transcends the universe of products, services, and experiences. In the face of these realities, Design projects the cultivation of behaviors that go beyond the political dimension of the economy, when it commits itself to the construction of values from its powerful social mediation. Aspects such as inclusion; the defense of human rights; respect for cultural diversity; freedom of otherness; preservation of environmental health; orientation and information in interactive spaces; education; and universal benefit, among other factors, are among its interests. However, the ever-changing cultural specificities, atomized in needs, aspirations, desires and lifestyles, tend, at times, not to correspond to the artifactual solutions due to the biased results resulting from traditional design methodologies. Therefore, this research integrates the above theories with the development of assertive tools to typify users, as well as heuristics for the evaluation of processes and results, applied to case studies of different nature. In this way, the role of Design can reach high levels of performativity, especially when it seeks to generate changes towards social benefit and transformation.
References
Austin, J. L. (1992). Cómo hacer cosas con palabras. España: Paidós.
Baddeley, A. D. (1999). Essentials of Human Memory. UK: PsychologyPress.
Baldwin, J. Roberts, L. (2007). Comunicación Visual de la Teoría a la Práctica. España: Parramón.
Betts, M. (2017). Crítica a la Mediación Cultural del Diseño. Recuperado el: 12 de noviembre de 2019, de: http://kepes.ucaldas.edu.co/downloads/Revista16_7.pdf
Revista KEPES Año 14 No. 16, 2017, págs. 147-173 ISSN: 1794-7111(Impreso) ISSN: 2462-8115 (Web) DOI: 10.17151/kepes.2017.14.16.7
Bonsiepe, G. (1999). Del Objeto a la Interfase. Buenos Aires: Infinito.
Brown, T. (2008). Design Thinking. (2008). Harvard Business Review. V. 86. 84-92. Retrieved from: ht¬tps://readings.design/PDF/Tim%20Brown,%20Design%20Thinking.pdf
Bürdek, B. (2002). Historia, teoría y práctica del diseño industrial. España: Gustavo Gili.
Cairo, A. (2011). El arte funcional: infografía y visualización de información. Madrid: Alamut.
Desmet, P., Hekkert, P. (2007). Framework of Product Experience. International Journal of Design. 1. 57-66.
Escandón, P. and Mejía, M. (2022). Decision-making using heuristic evaluation in design for behaviour change. J. Design Research, Vol. 20, No. 3, pp.209–229.
Escandón, P. (2019). Evaluación Heurística Aplicada a la toma de decisiones en Diseño para el Cambio de Comportamiento (Tesis doctoral). Universidad de Caldas, Manizales, Colombia.
Esparza, N. (2016). Diseño de una metodología para la construcción del conocimiento en proyectos de Diseño Gráfico. Tesis Doctoral, Universidad de Sevilla. Recuperado el: 12 de noviembre de 2019, de: https://idus.us.es/items/23270b53-cf4d-4b98-bfd2-1fa7e40290a3
Ford, R. (2022). Design is not a formula, it’s an odyssey: replacing the Double Diamond. Double-Dia¬mond and Design Thinking are inaccurate. There’s a better way to think about process. UX Collective. Retrieved from: https://uxdesign.cc/design-is-not-a-process-its-an-odyssey-replacing¬-double-diamond-d6bc06965238
Frascara, J. (2000). Diseño Gráfico para la gente. Buenos Aires: Infinito.
Gratton, L. Erickson, T.J. (2007). Eight Ways to Build Collaborative Teams. Even the largest and most complex teams can work together effectively if the right conditions are in place. Harvard Business Review. Retrieved from: https://hbr.org/2007/11/eight-ways-to-build-collaborative-teams
Gutiérrez, L.E.; Samper, J.J.; Jabba, D.; Nieto, W.; Guerrero, C.A.; Betts, M.M.; López-Ospina, H.A. (2023). Combined Framework of Multicriteria Methods to Identify Quality Attributes in Aug-mented Reality Applications. Mathematics 2023, 11, 39. [Google Scholar] [CrossRef] https://www.mdpi.com/2227-7390/11/13/2834
Gutierrez, L.E.; Betts, M.M.; Wightman, P.; Salazar, A.; Jabba, D.; Nieto, W. (2022). Characterization of Quality Attributes to Evaluate the User Experience in Augmented Reality. IEEE Access 2022, 10, 112639–112656. [Google Scholar] [CrossRef] https://ieeexplore.ieee.org/document/9928275
García, J., Jiménez, I. (2019). ¡Jóvenes, venid a la Bauhaus! Pensar la Publicidad: Revista Internacional de Investigaciones Publicitarias, 13 (2019), 11-13.
Giraldo, M.; Rodríguez, O.; Del Guidice, O.-N.; Betts, M.-M. Facilitators and Hinderers for Desig-ning Augmented Reality for Ecotourism SME’s Experiences: A Service Design Approach. He-liyon 2024, 10, 17. [Google Scholar] [CrossRef] https://doi.org/10.1016/j.heliyon.2024.e24124
Jiménez Jaramillo, S., Pohlmeyer, A., & Desmet, P. (2016). Diseño positivo: Guía de referencia. Bogotá: Ediciones Uniandes.
Jnd.org. (2014) Design X: A Future Path for Design. Recuperado el 15 octubre, 2019, de: https://jnd.org/designx_a_future_path_for_design/
Lin, H. X., Choong, Y. Y., & Salvendy, G. (1997). A proposed index of usability: A method for comparing the relative usability of different software systems. Behaviour & Information Technology, 16(4– 5), 267–277. https://doi.org/10.1080/014492997119833
Margolín, V. (2005). Las políticas de lo Artificial. México: Editorial Designio.
Margolín, V. (2009). El Diseñador Ciudadano. Retrieved july 6, 2020 from Foroalfa: http://foroalfa.org/ articulos/el-disenador-ciudadano
Mejía, M., & Chu, S. (2014). «Rhetorical ability»: Reason, emotion, and character as heuristics for evaluation of efficacy in design. Conference: 9th International Conference Design & Emotion 2014. At: Bogotá, Colombia. https://www.researchgate.net/publication/276293542_Rhetorical_ability_reason_emotion_and_charac¬ter_as_heuristics_for_evaluation_of_efficacy_in_design
Moles, A. (1990). El Kitsch, el Arte de la Felicidad. Buenos Aires: Paidós.
Nielsen, J., & Molich, R. (1990, March). Heuristic evaluation of user interfaces. In Proceedings of the SIGCHI conference on Human factors in computing systems (pp. 249-256). ACM.
Nielsen, J. (1995). 10 Usability Heuristics for User Interface Design. Nielsen Norman Group. Retrieved February 8, 2014, Retrieved: september 1-2024, from: http://www.nngroup.com/articles/ten-usa¬bility-heuristics/
Nielsen, J., Budiu, R. (2013). Mobile Usability. New Riders Press. ISBN-13: 978-0-321-88448-0 ISBN- 10: 0-321-88448-5. 9 87654321.
Norman, D. A., & Stappers, P. J. (2015). DesignX: complex sociotechnical systems. She Ji: The Journal of Design, Economics, and Innovation, 83-106. https://doi.org/10.1016/j.sheji.2016.01.002
Norman, D. (2005). El Diseño Emocional. Barcelona: Paidós.
Pettersson, R. (2002). Information Design. John Benjamins. https://doi.org/10.1075/ddcs.3
Revellino, S., Mouritsen, J. (2015). Accounting as an engine: The performativity of calculative practices and the dynamics of innovation. Management Accounting Research, Volume 28. Pages 31-49. ISSN 1044-5005. https://doi.org/10.1016/j.mar.2015.04.005 Retrieved from: https://www.sciencedirect.com/science/article/abs/pii/S1044500515000232?via%3Dihub
Roser, T., De Fillippi, R. and Samson, A. (2013). Managing your co-creation mix: co-creation ventu¬res in distinctive contexts. European Business Review. Vol. 25 No. 1, pp. 20-41. https://doi. org/10.1108/09555341311287727
Uribe, M. (2015/2016). Diseño de información. Editorial Universidad Autónoma de Occidente. https:// editorial.uao.edu.co/gpd-diseno-de-informacion-9789588713939.html
Wagensberg, J. (1998). Ideas para la imaginación impura: 53 reflexiones en su propia sustancia. España: Tusquet.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Mark Betts-Alvear, Dra. Norma Esparza-Cervantes, Mg. María Navarro-Peralta, Mg. Nidia Gualdron-Cantor, Dr. Mario Uribe-Orozco

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Proposed Policy for Open Access Journals
Authors who publish in this journal agree to the following terms:
- Authors retain copyright and grant the journal the right of first publication, with the work registered under a Creative Commons Attribution License, which allows others to use the published work as long as the authorship and first publication in this journal are acknowledged.
- Authors can enter into additional contractual agreements for the non-exclusive distribution of the published version of the article (e.g., include it in an institutional repository or publish it in a book) as long as the first publication in this journal is acknowledged.
- Authors are allowed and encouraged to post their work online (e.g., on institutional or personal websites) before and during the submission process, as this can lead to productive exchanges and a greater and faster dissemination of the published work (see The Effect of Open Access).