Innovation and business resilience: determinants facing the crises

Authors

  • Josue Emmanuel León González Universidad Autónoma del Estado de México
  • Elva Esther Vargas Martínez Universidad Autónoma del Estado de México
  • Arlén Sánchez Valdés Universidad Autónoma del Estado de México
  • Judith Alejandra Velázquez Castro Universidad Autónoma del Estado de Hidalgo

DOI:

https://doi.org/10.15665/dem.v20i1.2715

Keywords:

innovation, business resilience, business management, organizational capabilities

Abstract

The purpose of this paper is to determine which factors in a crises environment lead companies to be innovative and resilient in order to overcome risk conditions. Therefore, a systematic literature review is used, including 100 articles published during the last two decades. Six thematic categories were found, and a relationship between innovation and business resilience, due to the immersion of organizations in a complex and dynamic environment makes them aware of the need to continuously improve their processes, products, services, structures and relationships.

Author Biographies

Josue Emmanuel León González, Universidad Autónoma del Estado de México

Especialista en Administración de Empresas Turísticas, Maestrante en Estudios Turísticos de la Universidad Autónoma del Estado de México, Toluca.

Elva Esther Vargas Martínez, Universidad Autónoma del Estado de México

Su línea de investigación se enmarca en los estudios administrativos del turismo, cuya aplicación del conocimiento se ubica en las empresas turísticas en lo general y en la hotelería en particular; indagando sobre nuevas formas de gestión y dirección organizacional, en temas como la innovación, gestión tecnológica, responsabilidad social, gestión ambiental, gestión tecnológica, y ética empresarial.

Arlén Sánchez Valdés, Universidad Autónoma del Estado de México

Doctora en Estudios Turísticos, Maestría en Administración, profesora investigadora de tiempo completo de la Universidad Autónoma del Estado de México, Toluca.

Judith Alejandra Velázquez Castro, Universidad Autónoma del Estado de Hidalgo

Doctora en Estudios Turísticos, Maestría en Política y Gestión del Cambio Tecnológico, Maestría en Ciencias en Alta Dirección de Empresas Turísticas, profesora investigadora de tiempo completo de la Universidad Autónoma del Estado de Hidalgo, Tlaxiaca.

References

Abdullah, F., Hamali, J., Rahman, A., Saban, G. & Abdurahman, A. (2009). Developing a framework of success of Bumiputera Entrepreneurs. Journal of Enterprising Communities: People and Places in the Global Economy, 3(1), 8-24. https://doi.org/10.1108/17506200910943652

Adesanya, O. D., Iyiola, O. O., Borishade, T. T., Dirisu, J. I., Olokundun, M. A., Ibidunni, A. S. & Omotoyinbo, C. A. (2018). Entrepreneurial orientation and business performance of non- oil exporting SMEs in Lagos State, Nigeria. International Journal of Entrepreneurship, 22(3), 1-7.

Ahen, F. (2014). Ethically constrained optimization of dynamic capabilities: towards sustainable global health. Social Responsibility Journal, 10(3), 436-454. https://doi.org/10.1108/SRJ-04-2012-0080

Andúgar, A. (2010). The positive contribution of Agriculture and Forestry to combating climate change. EuroChoices, 9(3), 30-35. https://doi.org/10.1111/j.1746-692X.2010.00178.x

Avery, G.C. & Bergsteiner, H. (2011). Sustainable leadership practices for enhancing business resilience and performance. Strategy & Leadership, 39(3), 5-15. https://doi.org/10.1108/10878571111128766

Bardsley, D.K., Palazzo, E. & Pütz, M. (2018). Regional path dependence and climate change adaptation: A case study from the McLaren Vale, South Australia. Journal of Rural Studies, 63, 24-33. https://doi.org/10.1016/j.jrurstud.2018.08.015

Bertschek, I., Polder, M. & Schulte, P. (2019). ICT and resilience in times of crisis: evidence from cross-country micro moments data. Economics of Innovation and New Technology, 28(8), 759-774. https://doi.org/10.1080/10438599.2018.1557417

Borda-Rodriguez, A., Johnson, H., Shaw, L. & Vicari, S. (2015). What makes rural Co-operatives resilient in developing countries? Journal of International Development, 28(1), 89-111. https://doi.org/10.1002/jid.3125

Borda-Rodriguez, A. & Vicari, S. (2015). Coffee co- operatives in Malawi: building resilience through innovation. Annals of Public and Cooperative Economics, 86(2), 317-338. https://doi.org/10.1111/apce.12075

Brand, U. & Von Gleich, A. (2017). Guiding orientation processes as possibility to give direction for system innovation- the use of resilience and sustainability in the energy transition. Nanoethics, 11, 31-45. https://doi.org/10.1007/s11569-017-0288-3

Broegaard, R. B. (2020). Rural Destination Development contributions by outdoor tourism actors: A Bornholm case study. Tourism Geographies. https://doi.org/10.1080/14616688.2020.1795708

Brown, A. (2014). Developing Career Adaptability and Innovative Capabilities Through Learning and Working in Norway and the United Kingdom. Journal of the Knowledge Economy, 6, 402-419. https://doi.org/10.1007/s13132-014-0215-6

Buliga, O., Scheiner, C. W. & Voigt, K. I. (2016). Business model innovation and organizational resilience: towards an integrated conceptual framework. Journal of Business Economics, 86, 647-670. https://doi.org/10.1007/s11573-015-0796-y

Carayannis, E. G., Grigoroudis, E. & Stamati, D. (2017). Re-visiting BMI as an Enabler of Strategic Intent and Organizational Resilience, Robustness, and Remunerativeness. Journal of the Knowledge Economy, 8, 407-436. https://doi.org/10.1007/s13132-017-0471-3

Carayannis, E. G., Grigoroudis, E., Sindakis, S. & Walter, C. (2014). Business Model Innovation as Antecedent of Sustainable Enterprise Excellence and Resilience. Journal of the Knowledge Economy, 5, 440-463. https://doi.org/10.1007/s13132-014-0206-7

Castellacci, F. (2014). Institutional Voids or Organizational Resilience? Business Groups, Innovation, and Market Development in Latin America. World Development, 70, 43-58. https://doi.org/10.1016/j.worlddev.2014.12.014

Charmaine, A. & Heo, Y. (2013). Resilience and recovery: The Philippine IT - BPO industry during the global crisis. International Area Studies Review, 16(2), 160-183. https://doi.org/10.1177/2233865913493282

Cheese, P. (2016). Managing risk and building resilient organisations in a riskier world. Journal of Organizational Effectiveness: People and Performance, 3(3), 323-331. https://doi.org/10.1108/JOEPP-07-2016-0044

Cirer-Costa, J. C. (2020). Economic and social resilience accounts for the recovery of Ibiza´s tourism sector. Tourism Geographies. https://doi.org/10.1080/14616688.2020.1722214

Dewald, J. & Bowen, F. (2010). Storm Clouds and Silver Linings: Responding to Disruptive Innovations Through Cognitive Resilience. Entrepreneurship: Theory and Practice, 34(1), 197-218. https://doi.org/10.1111/j.1540-6520.2009.00312.x

Dressler, M. (2020). The entrepreneurship power house of ambition and innovation exploring German wineries. International Journal of Entrepreneurship and Small Business, 41(3), 397-430. https://doi.org/10.1504/IJESB.2020.110796

Edgeman, R. (2013). Sustainable Enterprise Excellence: towards a framework for holistic data-analytics. Corporate Governance, 13(5), 527-540. https://doi.org/10.1108/CG-06-2013-0073

Edgeman, R. (2015). Strategic resistance for sustaining enterprise relevance. International Journal of Productivity and Performance Management, 64(3), 318-333. https://doi.org/10.1108/IJPPM-10-2014-0155

Edgeman, R. & Williams, J. A. (2014). Enterprise self-assessment analytics for sustainability, resilience and robustness. The TQM Journal, 26(4), 368-381. https://doi.org/10.1108/TQM-01-2014-0012

Edgeman, R. & Wu, Z. (2016). Supply Chain Criticality in Sustainable and Resilient Enterprises. Journal of Modelling in Management, 11(4), 869-888. https://doi.org/10.1108/JM2-10-2014-0078

Edson, M. C. (2012). A Complex Adaptive Systems View of Resilience in a Project Team. Systems Research and Behavioral Science, 29(5), 499-516. https://doi.org/10.1002/sres.2153

Ellaway, R. H., Bates, J. & Teunissen, P. W. (2017). Ecological theories of systems and contextual change in medical education. Medical Education, 51(12), 1250-1259. https://doi.org/10.1111/medu.13406

Fandiño, A. M., Formiga, N. S. & Menezes, R. M. (2019). Organizational social capital, resilience and innovation validation of a theoretical model for specialized workers. Journal of Strategy and Management, 12(1), 137-152. https://doi.org/10.1108/JSMA-05-2018-0041

Froman, L. (2010). Positive Psychology in the workplace. Journal of Adult Development, 17, 59-69. https://doi.org/10.1007/s10804-009-9080-0

Gilly, JP., Kechidi, M. & Talbot, D. (2013). Resilience of organisations and territories: The role of pivot firms. European Management Journal, 32(4), 596-602. https://doi.org/10.1016/j.emj.2013.09.004

Glover, J. (2012). Rural resilience through continued learning and innovation. Local Economy, 27(4), 355-372. https://doi.org/10.1177/0269094212437833

Gölgeci, I. & Ponomarov, Y. (2014). How does firm innovativeness enable supply chain resilience? The moderating role of supply uncertainty and interdependence. Technology Analysis & Strategic Management, 27, 267-282. https://doi.org/10.1080/09537325.2014.971003

Groysberg, B., Hill, A. & Johnson, T. (2010). Which of these people is your future CEO? Harvard Business Review, 88(11), 80-85.

Gutiérrez, G. A., Gutiérrez- Montes, I., Hernández, H. E., Suárez, J. C. & Casanoves, F. (2020). Relevance of local knowledge in decision making and rural innovation: A methodological proposal for leveraging participation of Colombian cocoa producers. Journal of Rural Studies, 75, 119-124. https://doi.org/10.1016/j.jrurstud.2020.01.012

Hanzawa, S. & Yamamoto, D. (2017). Recasting the agglomeration benefits for innovation in a hits-based cultural industry: evidence from the Japanese console videogame industry. Geografiska Annaler: Series B, Human Geography, 99(1), 59-78. https://doi.org/10.1080/04353684.2016.1271618

Haugstetter, H. & Cahoon, S. (2010). Strategic intent: Guiding port authorities to their new world? Research in Transportation Economics, 27(1), 30-36. https://doi.org/10.1016/j.retrec.2009.12.005

Hayes, S., Desha, C. & Baumeister, D. (2020). Learning from nature – Biomimicry innovation to support infrastructure sustainability and resilience. Technological Forecasting & Social Change, 161, 1-11. https://doi.org/10.1016/j.techfore.2020.120287

Hepburn, C., Beinhocker, E., Farmer, J. D. & Teytelboym, A. (2014). Resilient and Inclusive Prosperity within Planetary Boundaries. China & World Economy, 22(5), 76-92. https://doi.org/10.1111/j.1749-124X.2014.12085.x

Holbeche, L. S. (2018). Organisational effectiveness and agility. Journal of Organizational Effectiveness: People and Performance, 5(4), 302-313. https://doi.org/10.1108/JOEPP-07-2018-0044

Hurmelinna-Laukkanen, P. (2012). Constituents and outcomes of absorptive capacity-appropriability regime changing the game. Management Decision, 50(7), 1178-1199. https://doi.org/10.1108/00251741211246950

Jaaffar, A. R., Baharom, N., Zaini, A. F. A. & Ahmed, S. (2017). The interaction effect of entrepreneurial orientation on the relationship between innovation and SME performance. International Journal of Economic Research, 14(19), 371-380.

Johnson, N. & Elliot, D. (2011). Using social capital to organise for success? A case study of public-private interface in the UK Highways Agency. Policy and Society, 30(2), 101-113. https://doi.org/10.1016/j.polsoc.2011.03.005

Kantabutra, S. (2017). Exploring the corporate sustainability process: a Thai perspective. International Journal of Productivity and Quality Management, 22(2), 170-189. https://doi.org/10.1504/IJPQM.2017.086355

Khellandi, I., Castellano, S. & Kalisz, D. (2020). The smartization of metropolitan cities: the case of Paris. International Entrepreneurship and Management Journal, 16, 1301-1325. https://doi.org/10.1007/s11365-020-00691-w

Klimanov, V., Kazakova, S. & Mikhailova, A. (2018). Региональная резилиентность: теоретические основы постановки вопроса. Экономическая политика, 13(6), 164-187. https://doi.org/10.18288/1994-5124-2018-6-164-187

Lee, D., Moon, J., Cho, J., Kang, HG. & Jeong, J. (2014). From corporate social responsibility to creating shared value with suppliers through mutual firm foundation in the Korean bakery industry: a case study of the SPC Group. Asia Pacific Business Review, 20(3), 461-483. https://doi.org/10.1080/13602381.2014.929301

Leonelli, S., Masciarelli, F. & Fontana, F. (2019). The impact of personality traits and abilities on entrepreneurial orientation in SMEs. Journal of Small Business & Entrepreneurship, 31(6), 1-26. https://doi.org/10.1080/08276331.2019.1666339

Linnenluecke, M. & Griffits, A. (2010). Beyond Adaptation: Resilience for Business in Light of Climate Change and Weather Extremes. Business Society, 49(3), 477-511. https://doi.org/10.1177/0007650310368814

Lockshin, L. & Corsi, A. M. (2020). Key research topics likely to generate Australian and other wine producer countries’ support during the period 2020-2030. International Journal of Wine Business Research, 32(4), 493-502. https://doi.org/10.1108/IJWBR-01-2020-0004

Mafabi, S., Munene, J. C. & Ahiauzu, A. (2015). Creative climate and organisational resilience: the mediating role of innovation. International Journal of Organizational Analysis, 23(4), 564 – 587. https://doi.org/10.1108/IJOA-07-2012-0596

Mafabi, S., Munene, J. C. & Ntayi, J. (2012). Knowledge management and organisational resilience: Organisational innovation as a mediator in Uganda parastatals. Journal of Strategy and Management, 5(1), 57-80. https://doi.org/10.1108/17554251211200455

Majoor, S. (2015). Resilient practices: a paradoxoriented approach for large-scale development projects. Town Planning Review, 86(3), 257-277. https://doi.org/10.3828/tpr.2015.17

Malik, P. & Garg, P. (2018). Psychometric Testing of the Resilience at Work Scale Using Indian Sample. The Journal for Decisions Makers, 43(2), 77-91. https://doi.org/10.1177/0256090918773922

Mash, B. J., Mayers, P., Conradie, H., Orayn, A., Kuiper, M. & Marais, J. (2008). How to Manage Organisational Change and Create Practice Teams: Experiences of a South African Primary Care Health Centre. Education for Health, 21(2), 1-14.

Maymand, M. M., Moghadam, N. S., Farangi, A. & Rouholamini, M. (2016). Investigating the effect of positive organizational behavior on innovation. International Business Management, 10(11), 2282-2292.

McFadden, T. & Gorman, M. (2016). Exploring the concept of farm household innovation capacity in relation to farm diversification in policy context. Journal of Rural Studies, 46, 60-70. https://doi.org/10.1016/j.jrurstud.2016.05.006

Menéndez, J. M. & Montes, J. L. (2016). What contributes to adaptive company resilience? A conceptual and practical approach. Development and Learning in Organizations: An International Journal, 30(4), 17-20. https://doi.org/10.1108/DLO-10-2015-0080

Moenkemeyer, G., Hoegl, M. & Weiss, M. (2012). Innovator resilience potential: A process perspective of individual resilience as influenced by innovation project termination. Human Relations, 65(5), 627-655. https://doi.org/10.1177/0018726711431350

Moher, D., Liberati, A., Tetzlaff, J. & Altman, D. G. (2009). Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement. PLoS Medicine, 6(7). https://doi.org/10.1371/journal.pmed.1000097

Nurdiniah, D. & Ramadhani, R. D. (2015). The analysis of application of Balanced Scorecard as benchmark performance measurement. Journal of Economic Research, 12(5), 1671-1692.

Oeij, P. R. A., Dhondt, S. & Gaspersz, J. (2016). Mindful infrastructure as an enabler of innovation resilience behaviour in innovation teams. Team Performance Management: An International Journal, 22(7/8), 334-353. https://doi.org/10.1108/TPM-12-2015-0058

Olk, P. (2019). Seeking Ambidexterity in an Increasingly Turbulent Environment: The Case of the University of Denver’s Daniels College of Business. Journal of Management Inquiry, 29(2), 1-5. https://doi.org/10.1177/1056492619864639

Onuklu, A., Darendeli, I. & Mudambi, R. (2020). Regulative distance, international connectivity and innovation systems: Turkey’s links to the EU. Competitiveness Review, 30, 1-19. https://doi.org/10.1108/CR-04-2020-0051

Oxborrow, L. & Brindley, C. (2012). Regional resilience in recessionary times: a case study of the East Midlands. International Journal of Retail & Distribution Management, 40(11), 882-899. https://doi.org/10.1108/09590551211267629

Pacheco- Mangas, J., Palma- García, M. & Hombrados- Mendieta, I. (2020). Resiliencia y cultura organizacional de los servicios sociales en la era de la digitalización. Revista Prisma Social, (29), 123-137.

Pal, R. & Torstensson, H. (2011). Aligning critical success factors to organizational design. Business Process Management Journal, 17(3), 403-436. https://doi.org/10.1108/14637151111136351

Paré, G. & Kitsiou, S. (2017). Methods for Literature Reviews. En Lau F. Kuziemsky, C. (Eds.), Handbook of eHealt Evaluation: An Evidence- based Approach. 1-12. Victoria (BC): University of Victoria.

Pistor, K., Keinan, Y., Kleinheisterkamp, J. & West, M. D. (2003). Innovation in corporate law. Journal of Comparative Economics, 31(4), 676-694.

Plantinga, R. (2020). Companions to new pathways. Intermediary organisations and the resilience of the Frisian dairy industry, 1950–1970. Business History, 62, 1-17. https://doi.org/10.1080/00076791.2020.1797682

Raiser, M., Wes, M. & Yilmaz, A. (2016). Beyond convergence: Poland and Turkey on route to high income. Central Bank Review, 16(1), 7-17. https://doi.org/10.1016/j.cbrev.2016.03.001

Raqshin, S. & Nirjar, A. (2012). Accruing individual potential for creativity and innovation in biotechnology firms. International Journal of Innovation & Learning, 11(2), 162-181. https://doi.org/10.1504/IJIL.2012.045174

Reeves, M. & Deimler, M. S. (2009). Strategies for winning in the current and post-recession environment. Strategy & Leadership, 37(6), 10-17. https://doi.org/10.1108/10878570911001444

Rydzak, F. & Monus, P. A. (2018). Shaping organizational network structure to enable sustainable transformation. System Dynamics Review, 34(1/2), 1-29. https://doi.org/10.1002/sdr.1602

Santoro, G., Bertoldi, B., Giachino, C. & Candelo, E. (2018). Exploring the relationship between entrepreneurial resilience and success: The moderating role of stakeholders' engagement. Journal of Business Research, 119, 142-150. https://doi.org/10.1016/j.jbusres.2018.11.052

Schemeil, Y. (2013). Bringing International Organization In: Global Institutions as Adaptive Hybrids. Organization Studies, 34(2), 219-252. https://doi.org/10.1177/0170840612473551

Selmier, W. T. (2016). Design rules for more resilient banking systems. Policy and Society, 35(3), 253-267. https://doi.org/10.1016/j.polsoc.2016.09.004

Senbeto, D. & Hon, A. (2020). Market turbulence and service innovation in hospitality: examining the underlying mechanisms of employee and organizational resilience. The service industries Journal, 40(9), 1119-1139. https://doi.org/10.1080/02642069.2020.1734573

Sobrido, M. & Rumbo-Prieto, J. M. (2018). La revisión sistemática: pluralidad de enfoques y metodologías. Enferm Clin, 28(6), 387-393. https://doi.org/10.1016/j.enfcli.2018.08.008

Soh, C. & Connolly, D. (2020). The human security implications of the fourth industrial revolution in East Asia. Asian Perspective, 44(3), 383-407. https://doi.org/10.1353/apr.2020.0017

Solntseva, G. (2019). Entrepreneurship: social functions, business feature and Psychological Determinants of Success. Psychology: Journal of the Higher School of Economics, 16(4), 637-653. https://doi.org/10.17323/1813-8918-2019-4-637-653

Song, T., Cai, J., Chahine, T. & Li, L. (2017). Towards Smart Cities by Internet of Things (IoT)—a Silent Revolution in China. Journal of the Knowledge Economy, 8, 1-17. https://doi.org/10.1007/s13132-017-0493-x

Su, HC. & Linderman, K. (2016). An Empirical Investigation in Sustaining High-Quality Performance. Decision Sciences, 00(0), 1-33. https://doi.org/10.1111/deci.12210

Sujan, M. & Furniss, D. (2015). Organisational reporting and learning systems: Innovating inside and outside of the box. Clinical Risk, 21(1), 7-12. https://doi.org/10.1177/1356262215574203

Sun, J., Buys, N., Wang, X. & McAuley, A. (2011). Using the concept of resilience to explain entrepreneurial success in China. International Journal of Management and Enterprise Development, 11(2/3/4), 182-202. https://doi.org/10.1504/IJMED.2011.044637

Suriyankietkaew, S. (2019). Taking the long view on resilience and sustainability with 5Cs at B. Grimm. Global Business and Organizational Excellence, 38(3), 11-17. https://doi.org/10.1002/joe.21918

Swenson, D. L. & Thye, W. (2019). The Politics and Economics of the U.S. - China Trade War. Asian Economic Papers, 18(3), 1-28. https://doi.org/10.1162/asep_a_00710

Teixeira, E. O. & Werther, Jr. W. B. (2013). Resilience: Continuous renewal of competitive advantages. Business Horizons, 56(3), 333-342. https://doi.org/10.1016/j.bushor.2013.01.009

Turner, V. K., Benessaiah, K., Warren, S. & Iwaniec, D. (2015). Essential tensions in interdisciplinary scholarship: navigating challenges in affect, epistemologies, and structure in environment–society research centers. Higher Education, 70, 649-665. https://doi.org/10.1007/s10734-015-9859-9

Upadhyaya, S. & Rosa, J. A. (2019). Resilience in Social Innovation: Lessons from Women Market Traders. Social Science Quarterly, 100(6), 2115-2133. https://doi.org/10.1111/ssqu.12716

Valdaliso, J. M. (2018). Accounting for the resilience of the machine-tool industry in Spain (c. 1960–2015). Business History, 62(4), 637-662. https://doi.org/10.1080/00076791.2018.1473380

Van de Walle, S. (2014). Building Resilience in Public Organizations: The Role of Waste and Bricolage. The Innovation Journal: The Public Sector Innovation Journal, 19(2), 1-18.

Van den Berg, J. C. J. M. (2007). Evolutionary thinking in environmental economics. Journal of Evolutionary Economics, 17, 521-549. https://doi.org/10.1007/s00191-006-0054-0

Vandeyar, T. (2020). The academic turn: Social media in higher education. Education and Information Technologies, 25, 5617–5635. https://doi.org/10.1007/s10639-020-10240-1

Varum, C., Guimaraes, C., Oliveira, J. M. & Martins, A. (2020). Industrial dynamics in the context of a region’s international competitiveness. Local Economy, 35(3), 209-229. https://doi.org/10.1177/0269094220922823

Vlasov, M., Bonnedahl, K. J. & Vincze, Z. (2018). Entrepreneurship for resilience: embeddedness in place and in trans-local grassroots networks. Journal of Enterprising Communities: People and Places in the Global Economy, 12(3), 374-394. https://doi.org/10.1108/JEC-12-2017-0100

Wilcox, K. C. & Lawson, H. A. (2018). Teachers’ agency, efficacy, engagement, and emotional resilience during policy innovation implementation. Journal of Educational Change, 19(2), 181-204. https://doi.org/10.1007/s10833-017-9313-0

Wing, L. S. (2005). Leadership in high-performance teams: a model for superior team performance. Team Performance Management, 11(1/2), 4-11. https://doi.org/10.1108/13527590510584285

Winston, A. (2014). Resilience in a hotter world. Harvard Business Review, 92(4), 56-64.

Witner, H. (2020). Swedish researcher proposes degendered organizational resilience model that combines masculine “oak” qualities with feminine “willow” qualities. Human Resource Management International Digest, 28(3), 31-32. https://doi.org/10.1108/HRMID-12-2019-0291

Zardini, A., Ricciardi, F., Orlandi, L. B. & Rossignoli, C. (2020). Business networks as breeding grounds for entrepreneurial options: organizational implications. Review of Managerial Science, 14(6), 1029-1046. https://doi.org/10.1007/s11846-018-0317-9

Zuraik, A., Kelly, L. & Perkins, V. (2020). Gender differences in innovation: the role of ambidextrous leadership of the team leads. Management Decision, 58(7), 1475-1495. https://doi.org/10.1108/MD-01-2019-0054

Zwetsloot, G. & Pot, F. (2004). The business value of Health Management. Journal of Business Ethics, 55(2), 115-124. https://doi.org/10.1007/s10551-004-1895-9

Otras referencias

CANIRAC (2020). Sirviendo a México. Recuperado el 5 de febrero de 2020, de CANIRAC: https://canirac.org.mx/articulos/index.php?id=1516

El Economista (2021). Cacerolazo Restaurantero en la CDMX: meseros, propinas y todo lo que hay en juego. Recuperado el 7 de febrero de 2021, de El Economista: https://www.eleconomista.com.mx/empresas/Cacerolazo-restaurantero-en-la-CDMX-meseros-propinas-y-todo-lo-que-hay-en-juego-20210116-0017.html

INEGI (2016). Censos económicos 2014: la industria restaurantera en México. Recuperado el 28 de mayo de 2020, de Instituto Nacional de Estadística y Geografía: https://www.inegi.org.mx/programas/ce/2014/

Secretaria de Turismo (2019). La industria restaurantera aporta el 15.3 por ciento del PIB turístico en México. Ciudad de México, Ciudad de México, México: Gobierno Federal. Recuperado el 11 de junio de 2020, de https://www.gob.mx/sectur/prensa/la-industria-restaurantera-aporta-el-15-3-por-ciento-del-pib-turistico-en-mexicoo

Published

2022-06-09

How to Cite

León González, J. E., Vargas Martínez, E. E. ., Sánchez Valdés, A., & Velázquez Castro, J. A. (2022). Innovation and business resilience: determinants facing the crises. Dimensión Empresarial, 20(1). https://doi.org/10.15665/dem.v20i1.2715

Issue

Section

RESEARCH RESULTS ARTICLES