The management of Supply Chains in Cienfuegos
DOI:
https://doi.org/10.15665/dem.v16i1.1341Keywords:
Empirical Study, Supply Chains, Structural Equation Systems, Collaboration, IntegrationAbstract
This research studies the perception of managers about the relationship of key factors in the management of supply chains and the performance of companies, through the development of a set of structural equation models. The data is obtained from the opinion of the administrative staff of different companies in the corporate sector in Cienfuegos. It is used for this, a survey designed in which the customer service approach, integration and collaboration are measured as key factors of success in the performance of the supply chain. The results show that the majority of respondents do not perceive the importance of collaboration to improve the results in their companies; However, they point out the relevance of the client approach in the management of their organizations.
Resumen
Esta investigación estudia la percepción de los gerentes acerca de la relación de factores claves en la gestión de las cadenas de suministro y el rendimiento de las empresas, a través del desarrollo de un conjunto de modelos de ecuaciones estructurales. Los datos se obtienen a partir la opinión del personal administrativo de diferentes empresas del sector corporativo en Cienfuegos. Se utiliza para ello, una encuesta diseñada en la que se mide el enfoque de servicio al cliente, la integración y la colaboración como factores clave de éxito en el rendimiento de la cadena de suministro. Los resultados demuestran que la mayoría de los encuestados no perciben la importancia de la colaboración para mejorar los resultados en sus empresas; sin embargo hacen notar la relevancia del enfoque al cliente en la gestión de sus organizaciones.
Resumo
Esta pesquisa estuda as percepções dos gerentes quanto ao relacionamento de fatores-chave no gerenciamento da cadeia de suprimentos e desempenho da empresa através do desenvolvimento de um conjunto de modelos de equações estruturais. Os dados são obtidos a partir da opinião do pessoal administrativo de diferentes empresas do setor corporativo em Cienfuegos. Para o efeito, é elaborada uma pesquisa que mede o atendimento ao cliente, a integração e a abordagem de colaboração como fatores-chave de sucesso no desempenho da cadeia de suprimentos. Os resultados mostram que a maioria dos entrevistados não percebe a importância da colaboração para melhorar os resultados em suas empresas; mas eles observam a relevância do foco do cliente no gerenciamento de suas organizações.
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