Contribuição da gestão da qualidade para o desempenho sustentável das cadeias de abastecimento
DOI:
https://doi.org/10.15665/dem.v20i2.2871Palavras-chave:
Desempenho sustentável, Gestão da qualidade, Gestão da cadeia de abastecimento sustentável, Ferramentas da qualidade, Práticas da qualidadeResumo
As práticas de qualidade são um fator estratégico para a competitividade na gestão da cadeia de suprimentos. Por esse motivo, este artigo faz uma revisão exaustiva da literatura a fim de saber quais contribuições acadêmicas têm sido feitas para o estudo da inter-relação entre as práticas de qualidade e o desempenho sustentável das cadeias de suprimentos. Os resultados mostram um crescente interesse por pesquisas nos últimos seis anos, a necessidade de quantificar o impacto das práticas de qualidade no desempenho sustentável da cadeia de suprimentos por meio da utilização de ferramentas de qualidade adequadas.
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