Externalización de procesos de negocio en tecnologías de la información y la gestión estratégica del conocimiento. Una revisión de la literatura
DOI:
https://doi.org/10.15665/rde.v10i2.208Palavras-chave:
Externalización de procesos de negocio, tecnologías de información, gestión estratégica del conocimiento, competitividad.Resumo
El propósito de esta revisión de literatura es analizar si existe relación entre la externalización de procesos de
negocio (EPN) en tecnologías de la información (TI) y, la gestión estratégica del conocimiento (GEC). El estudio
realizado permitió conocer las principales aproximaciones que se han venido conformando, desde la década de
los ochenta hasta la actualidad y que, a su vez, han marcado el enfoque investigativo en ambas áreas. Desde el
punto de vista teórico, la principal contribución del estudio es la vinculación de dos marcos conceptuales (externalización
de procesos de negocio y gestión estratégica del conocimiento), que apenas han sido tratados en conjunto
en investigaciones precedentes sobre el tema. Desde un punto de vista práctico, los hallazgos identifican que la
EPN en TI tiene efectos directos e indirectos al interior de las organizaciones, que influyen de forma positiva o
negativa en la GEC para alcanzar competitividad y, por ende, éxito empresarial.
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