Contribution of Quality Management to Sustainable Supply Chain Performance


  • Jean P. Morán-Zabala Instituto Tecnológico Metropolitano
  • Juan M. Cogollo-Florez Instituto Tecnológico Metropolitano



Sustainable Performance, Quality Management, Sustainable Supply Chain Management, Quality Tools, Quality Practices


Quality practices are a strategic factor for competitiveness in Supply Chain Management. For this reason, we make an exhaustive review of the literature to know what academic contributions have been made to the study of the interrelation between quality practices and the sustainable performance of supply chains. The results show a growing research interest in the last six years, the need to quantify the impact of quality practices on the sustainable performance of the supply chain by appropriate quality tools.

Author Biography

Jean P. Morán-Zabala, Instituto Tecnológico Metropolitano

Joven Investigador, Programa de Ingeniería de la Calidad, Instituto Tecnológico Metropolitano – ITM, Medellín, Colombia. Correo electrónico: ORCID: 0000-0002-0929-248X


Akmal, S., & Matondang, N. (2018). An analysis of the implementation on supply chain management of the firm’s performance. Journal of Physics: Conference Series, 1116(2), 1–9.

Allamsyah, Z., & Mansur, A. (2018). System design of blood supply chain management based on Supplier Customer Relationship Management (SCRM) approach. In T. H. Ma’mun S., Purnomo MRA (Ed.), MATEC Web of Conferences (Vol. 154, pp. 0–3).

Almeida, A., Bastos, J., Piedade, R., & Azevedo, A. (2016). Sustainability assessment framework for proactive supply chain management. International Journal of Industrial and Systems Engineering, 24(2), 198–222.

Anand, M. (2005). Castrol India limited: Managing in challenging times. Vikalpa, 30(1), 135–159.

Asil, A., Alzaman, C., & Ramudhin, A. (2008). Incorporating the cost of quality in supply chain design. PICMET: Portland International Center for Management of Engineering and Technology, Proceedings, c, 1650–1655.

Azlina, N., Kasolang, S., & Jaffar, A. (2012). Green lean total quality information management in Malaysian automotive companies. Procedia Engineering, 41, 1708–1713.

Baddeley, J., & Font, X. (2011). Barriers to tour operator sustainable supply chain management. Tourism Recreation Research, 36(3), 205–214.

Balon, V. (2020). Green supply chain management: Pressures, practices, and performance—An integrative literature review. Business Strategy and Development, 3(2), 226–244.

Bastas, A., & Liyanage, K. (2018). ISO 9001 and supply chain integration principles based sustainable development: A Delphi study. Sustainability (Switzerland), 10(12), 1–35.

Bastas, A., & Liyanage, K. (2019a). Integrated quality and supply chain management business diagnostics for organizational sustainability improvement. Sustainable Production and Consumption, 17, 11–30.

Bastas, A., & Liyanage, K. (2019). Setting a framework for organisational sustainable development. Sustainable Production and Consumption, 20, 207–229.

Basu, R. (2018). Quality management tools and techniques in major infra-structure projects. 2017 6th International Conference on Reliability, Infocom Technologies and Optimization: Trends and Future Directions, ICRITO 2017, 114–126.

Bian, J., & Zhao, X. (2020). Competitive environmental sourcing strategies in supply chains. International Journal of Production Economics, 230, 107891.

Biotto, M., De Toni, A., & Nonino, F. (2012). Knowledge and cultural diffusion along the supply chain as drivers of product quality improvement: The illycaffè case study. The International Journal of Logistics Management, 34(1). / 09574091211265369

Bosona, T., Gebresenbet, G., Olsson, S. O., Garcia, D., & Germer, S. (2018). Evaluation of a smart system for the optimization of logistics performance of a pruning biomass value chain. Applied Sciences (Switzerland), 8(10).

Büyüközkan, Güçlin, & Berkol, Ç. (2011). Designing a sustainable supply chain using an integrated analytic network process and goal programming approach in quality function deployment. Expert Systems with Applications, 38(11), 13731–13748.

Büyüközkan, Gülçin, & Çifçi, G. (2020). Extending QFD with pythagorean fuzzy sets for sustainable supply chain management. In T. A. Kahraman C., Cevik Onar S., Oztaysi B., Sari IU, Cebi S. (Ed.), Advances in Intelligent Systems and Computing (Vol. 1029, pp. 123–132). Springer Verlag.

Channon, H. A., D’Souza, D. N., & Dunshea, F. R. (2017). Guaranteeing consistently high quality Australian pork: Are we any closer? Animal Production Science, 57(12), 2386–2397.

Chau, K. Y., Tang, Y. M., Liu, X., Ip, Y. K., & Tao, Y. (2021). Investigation of critical success factors for improving supply chain quality management in manufacturing. Enterprise Information Systems, 00(00), 1–20.

Chen, K.-S., Chang, T.-C., & Huang, C.-C. (2020). Supplier selection by fuzzy assessment and testing for process quality under consideration with data imprecision. Mathematics, 8(9), 1–14.

Chen, K.-S., Huang, C.-T., & Chang, T.-C. (2020). Decision-Making for the Selection of Suppliers Based on the Process Quality Assessment. International Journal of Reliability, Quality and Safety Engineering, 27(6), 1–19.

Choi, T.-M., & Luo, S. (2019). Data quality challenges for sustainable fashion supply chain operations in emerging markets: Roles of blockchain, government sponsors and environment taxes. Transportation Research Part E: Logistics and Transportation Review, 131(September), 139–152.

Choudhary, S., Kumar, A., Luthra, S., Garza-Reyes, J. A., & Nadeem, S. P. (2020). The adoption of environmentally sustainable supply chain management: Measuring the relative effectiveness of hard dimensions. Business Strategy and the Environment, 29(8), 3104–3122.

Cogollo, J. M., & Correa, A. A. (2017). Modeling supply chain quality management performance. 16th International Conference on Modeling and Applied Simulation, MAS 2017, Held at the International Multidisciplinary Modeling and Simulation Multiconference, I3M 2017, 115–122.

Collins, R., & Iqbal, M. (2011). Integrating postharvest, marketing and supply chain systems for sustainable industry development: The Pakistan mango industry as work-in-progress. Acta Horticulturae, 895, 91–97.

Contreras-Medina, D. I., Contreras-Medina, L. M., Pardo-Nuñez, J., Olvera-Vargas, L. A., & Rodriguez-Peralta, C. M. (2020). Roadmapping as a driver for knowledge creation: A proposal for improving sustainable practices in the coffee supply chain from Chiapas, Mexico, using emerging technologies. Sustainability (Switzerland), 12(14).

Corbett, C. J., & Klassen, R. D. (2006). Extending the horizons: Environmental excellence as key to improving operations. Manufacturing and Service Operations Management, 8(1), 5–22.

Famiyeh, S., Kwarteng, A., Asante-Darko, D., & Ato, S. (2018). Green supply chain management initiatives and operational competitive performance. Benchmarking, 25(2), 607–631.

Fonseca, L. M., & Merlene, V. (2015). Impact of supplier management strategies on the organizational performance of ISO 9001 certified organizations. Quality Innovation Prosperity, 19(2), 32–54.

Garza-Reyes, J., Yu, M., Kumar, V., & Upadhyay, A. (2018). Total quality environmental management: Adoption status in the Chinese manufacturing sector. TQM Journal, 30(1), 2–19.

Gómez, R., Zuluaga, A., Ceballos, N., & Palacio, D. (2019). Gestión de la cadena de suministros y productividad en la literatura científica. I+D Revista De Investigaciones, 14(2), 40–51.

Green, K. W., Inman, R. A., Sower, V. E., & Zelbst, P. J. (2018). Impact of JIT, TQM and green supply chain practices on environmental sustainability. Journal of Manufacturing Technology Management, 30(1), 26–47.

Grobe, K. (2016). Sustainability in Photonics – An Introduction. Photonische Netze - 17. ITG-Fachtagung, 27–32.

Gupta, A., Singh, R. K., & Suri, P. K. (2018). Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective. Global Business Review, 19(3_suppl), S130–S150.

Hahladakis, J. N., & Iacovidou, E. (2018). Closing the loop on plastic packaging materials: What is quality and how does it affect their circularity? Science of the Total Environment, 630, 1394–1400.

Haider, H., Singh, P., Ali, W., Tesfamariam, S., & Sadiq, R. (2015). Sustainability Evaluation of Surface Water Quality Management Options in Developing Countries: Multicriteria Analysis Using Fuzzy UTASTAR Method. Water Resources Management, 29(8), 2987–3013.

Hamna, N., Hanafiah, M. M., Gheewala, S. H., & Ismail, H. (2020). Bioenergy for a cleaner future: A case study of sustainable biogas supply chain in the Malaysian Energy Sector. Sustainability (Switzerland), 12(8), 1–24.

He, L., Wu, Z., Xiang, W., Goh, M., Xu, Z., Song, W., Ming, X., & Wu, X. (2021). A novel Kano-QFD-DEMATEL approach to optimise the risk resilience solution for sustainable supply chain. International Journal of Production Research, 59(6), 1714–1735.

Hossein, A., & Ghadimi, P. (2018). An integrated approach of fuzzy quality function deployment and fuzzy multi-objective programming to sustainable supplier selection and order allocation. Journal of Optimization in Industrial Engineering, 11(1), 1–22.

Hu, Z., Yang, B., & Huang, Y. (2009). Balancing the efficiencies in container supply chain by goal programming. 2009 2nd International Symposium on Knowledge Acquisition and Modeling, KAM 2009, 3, 340–343.

Iakovou, E., Bochtis, D., Vlachos, D., & Aidonis, D. (2016). Supply Chain Management for Sustainable Food Networks. In D. A. Iakovou Eleftherios, Dionysis Bochtis, Dimitrios Vlachos (Ed.), willey (1st ed.).

Jalilian, N., & Mirghafoori, S. H. (2020). Presenting sustainable supply chain fuzzy rotation matrix framework to manage business challenges in the context of sustainable supply chain management. Journal of Modelling in Management, 15(1), 35–49.

Jermsittiparsert, K., Joemsittiprasert, W., & Phonwattana, S. (2019). Mediating role of sustainability capability in determining sustainable supply chain management in tourism industry of Thailand. International Journal of Supply Chain Management, 8(3), 47–58.

Kim, I., & Min, H. (2011). Measuring supply chain efficiency from a green perspective. Management Research Review, 34(11), 1169–1189.

Kumar, R., & Vrat, P. (2010). Economic paper blending optimization model with competing materials. Management of Environmental Quality: An International Journal, 21(5), 602–617.

Lee, C., & Ha, B. C. (2021). Interactional justice, informational quality, and sustainable supply chain management: A comparison of domestic and multinational pharmaceutical companies. Sustainability (Switzerland), 13(2), 1–16.

Lee, J., & Dai, J. (2015). Environmental sustainability of logistics service provider: an ANP-QFD approach. International Journal of Logistics Management, 26(2), 313–333.

Li, C. (2013). An integrated approach to evaluating the production system in closed-loop supply chains. International Journal of Production Research, 51(13), 4045–4069.

Li, G., Reimann, M., & Zhang, W. (2018). When remanufacturing meets product quality improvement: The impact of production cost. European Journal of Operational Research, 271(3), 913–925.

Liao, S. H., Hu, D. C., & Shih, Y. S. (2021). Supply chain collaboration and innovation capability: the moderated mediating role of quality management. Total Quality Management and Business Excellence, 32(3–4), 298–316.

Lintukangas, K., Kähkönen, A.-K., & Ritala, P. (2016). Supply risks as drivers of green supply management adoption. Journal of Cleaner Production, 112, 1901–1909.

Liu, S.-Y., Yen, C.-Y., Tsai, K.-N., & Lo, W.-S. (2017). A conceptual framework for agri-food Tourism as an eco-innovation strategy in small farms. Sustainability (Switzerland), 9(10).

Loni, P., Arshadi, A., & Reza, S. (2018). A new multi-objective/product green supply chain considering quality level reprocessing cost. Int. J. Services and Operations Management, 30(1), 1–22. / IJSOM.2018.091437

Lopes, A., Chiappetta, C., Latan, H., Alves, A., & Caldeira, J. (2015). Reprint of “Quality management, environmental management maturity, green supply chain practices and green performance of Brazilian companies with ISO 14001 certification: Direct and indirect effects.” Transportation Research Part E: Logistics and Transportation Review, 74, 139–151.

Madu, C. N., & Kuei, C. H. (2014). Disaster relief supply chain quality management (DRSCQM). International Journal of Quality and Reliability Management, 31(9), 1052–1067.

Manzini, R., & Accorsi, R. (2013). The new conceptual framework for food supply chain assessment. Journal of Food Engineering, 115(2), 251–263.

Muhammad, A., & Intan, S. (2016). A manufacturing quality assessment model based-on two stages interval type-2 fuzzy logic. In T. Z. Zwiggelaar R., Yusup S. (Ed.), IOP Conference Series: Materials Science and Engineering (Vol. 105, Issue 1). Instituto de Publicaciones de Física.

Nugroho, K. (2018). Green innovation and sustainable industrial systems within sustainability and company improvement perspective. IOP Conference Series: Earth and Environmental Science, 109(1).

Nyaga, G., & Whipple, J. (2011). Relationship quality and performance outcomes: Achieving a sustainable competitive advantage. Journal of Business Logistics, 32(4), 345–360.

Osiro, L., Rodrigues, F., & Ribeiro, L. (2018). A group decision model based on quality function deployment and hesitant fuzzy for selecting supply chain sustainability metrics. Journal of Cleaner Production, 183, 964–978.

Overton, C. (2012). Creating a sustainable supply chain E & P model. Society of Petroleum Engineers - SPE/APPEA Int. Conference on Health, Safety and Environment in Oil and Gas Exploration and Production 2012: Protecting People and the Environment - Evolving Challenges, 2, 1201–1211.

Piotrowicz, W., & Cuthbertson, R. (2015). Supply Chain Development Under Conflict Conditions: Case of Nepal. In Supply Chain Design and Management for Emerging Markets: Learning from Countries and Regions. Springer International Publishing.

Ramezankhani, M. J., Ali, S., & Vahidi, F. (2018). Supply chain performance measurement and evaluation: A mixed sustainability and resilience approach. Computers and Industrial Engineering, 126, 531–548.

Rejeb, A., Keogh, J. G., Rejeb, K., & Dean, K. (2021). Halal food supply chains: A literature review of sustainable measures and future research directions. In Foods and Raw Materials (Vol. 9, Issue 1, pp. 106–116).

Salimian, H., Rashidirad, M., & Soltani, E. (2020). Supplier quality management and performance: the effect of supply chain oriented culture. Production Planning and Control, 1–17.

Saragih, J., Tarigan, A., Pratama, I., Wardati, J., & Silalahi, E. F. (2020). The impact of total quality management, supply chain management practices and operations capability on firm performance. Polish Journal of Management Studies, 21(2), 384–397.

Sharma, M., & Joshi, S. (2020). Digital supplier selection reinforcing supply chain quality management systems to enhance firm’s performance. TQM Journal, 1754–2731.

Soares, A., Soltani, E., & Liao, Y. Y. (2017). The influence of supply chain quality management practices on quality performance: an empirical investigation. Supply Chain Management, 22(2), 122–144.

Srivastava, S. K. (2012). SUSTAINABLE SUPPLY NETWORKS BY DESIGN (pp. 39–42). / 9789814354820_0007

Stindt, D., Sahamie, R., Nuss, C., & Tuma, A. (2016). How Transdisciplinarity Can Help to Improve Operations Research on Sustainable Supply Chains—A Transdisciplinary Modeling Framework. Journal of Business Logistics, 37(2), 113–131.

Trienekens, J., & Wognum, N. (2013). Requirements of supply chain management in differentiating European pork chains. Meat Science, 95(3), 719–726.

Tseng, M.-L., Chen, C.-C., Wu, K.-J., & Tan, R. (2020). Eco-efficient sustainable service supply chain management hierarchical model based on qualitative information and quantitative data. Management of Environmental Quality: An International Journal, 31(4), 961–984.

Vanalle, R., & Blanco, L. (2013). Green supply chain management in Brazilian automotive sector. Management of Environmental Quality: An International Journal, 25(5), 523–541.

Vokurka, R. J., Zank, G. M., & Lund, C. M. (2002). Improving competitiveness through supply chain management: A cumulative improvement approach. Competitiveness Review, 12(1), 14–25.

Wijewickrama, M. K. C. S., Chileshe, N., Rameezdeen, R., & Ochoa, J. J. (2021). Quality assurance in reverse logistics supply chain of demolition waste: A systematic literature review. Waste Management and Research, 39(1), 3–24.

Wu, Z., Zhai, S., Hong, J., Zhang, Y., & Shi, K. (2018). Building sustainable supply chains for organizations based on QFD: A case study. International Journal of Environmental Research and Public Health, 15(12).

Wube, A., Kitaw, D., & Ebinger, F. (2020). Enhancing basic metal industry global competitiveness through total quality management, supply chain management & just-in-time. Journal of Optimization in Industrial Engineering, 13(2), 27–46.

Xia, Y., & Li-Ping, T. (2011). Sustainability in supply chain management: Suggestions for the auto industry. Management Decision, 49(4), 495–512.

Zainuddin, A., Asiah, N., Mohd, N., Kasolang, S., & Hoffmann, J. (2018). Quality green energy supply chain management practices in Malaysian Automotive Companies. Journal of Mechanical Engineering, 16(1), 149–159. ; 2550-164X

Zhou, Z., & Zhou, Z. (2012). Application of Internet of things in agriculture products supply chain management. Proceedings - 2012 International Conference on Control Engineering and Communication Technology, ICCECT 2012, 259–261.

Zimon, D. (2020). ISO 14001 and the creation of SSCM in the textile industry. International Journal for Quality Research, 14(3), 739–748.

Zimon, D., Madzik, P., & Domingues, P. (2020). Development of key processes along the supply chain by implementing the ISO 22000 standard. Sustainability (Switzerland), 12(15), 1–22.

Zimon, D., Madzik, P., & Sroufe, R. (2020). The influence of ISO 9001 & ISO 14001 on sustainable supply chain management in the textile industry. Sustainability (Switzerland), 12(10), 1–19.



How to Cite

Morán-Zabala, J. P., & Cogollo-Florez, J. M. (2022). Contribution of Quality Management to Sustainable Supply Chain Performance. Dimensión Empresarial, 20(2), 94-116.