Methodology for measuring quality in clinical laboratories

Authors

  • María de Lourdes Cárcamo Solís Universidad de Guanajuato, México
  • María del Pilar Arroyo López Instituto Tecnológico de Estudios Superiores de Monterrey, México
  • Ramón Navarrete Reynoso Universidad de Guanajuato, México
  • Erika Lourdes González Rosas Universidad de Guanajuato, México

DOI:

https://doi.org/10.15665/dem.v19i3.2758

Keywords:

perception, quality, service and clinical analysis laboratory.

Abstract

The research objective was to develop a theoretical-methodological model of quality perception in users of the private laboratory service of clinical studies in Moroleón, Guanajuato, Mexico. Quality of service is the provision of services to customers, while customer satisfaction is the customer's experiences with services. The Structural Equations model is solid in its explanation and significance because it shows the positive and meaningful relationship that tangible elements have, with responsiveness, with the accessibility and reliability of users and its direct and indirect effects.

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Published

2021-10-18

How to Cite

Cárcamo Solís, M. de L., Arroyo López, M. del P., Navarrete Reynoso, R., & González Rosas, E. L. (2021). Methodology for measuring quality in clinical laboratories. Dimensión Empresarial, 19(3). https://doi.org/10.15665/dem.v19i3.2758

Issue

Section

RESEARCH RESULTS ARTICLES