Modelling product delivery process policies in pharmaceutical services to decrease service saturation due to Covid-19 in Colombia


  • José M. Rendón-Osorio
  • Yony Fernando Ceballos
  • Germán Sánchez Torres Universidad del Magdalena


Palabras clave:

System dynamics; Covid-19;sustainability; pharmaceutical services;computer modelling


Public health in Colombia suffered a severe blow in 2020 due to the global crisis generated by the Covid-19 pandemic that impacted a broad spectrum of human activities. Because pharmaceutical services are part of the health sector, they experienced a progressive increase due to the need for prevention and mitigation products. Thus, this sector requires transformations in the policies and procedures according to the public policies established by national and international entities of the health sector. The purposes of this work were to evaluate improved policies in accordance with the standards established by health regulatory entities and evaluate alternatives for the provision of the service based on technological simulation tools using the Vensim software tool. The simulations made it possible to evaluate the behavior of improved policies related to electronic billing and home service, and their performances were compared to several variables, such as the agglomeration of people, workload, and number of COVID-19 infections. The results showed greater effectiveness during the simulated hours, which helped to reduce the capacity of people in a given location and therefore, the risk of contagion that this could cause.

Biografía del autor/a

Germán Sánchez Torres, Universidad del Magdalena

Identificador ORCID


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