Impact of Training Employees on Enterprise Productivity
DOI:
https://doi.org/10.15665/rde.v15i1.868Keywords:
Training, productivity, hypermarket, technological tool // Capacitación, productividad, hipermercado, descuadres, herramienta tecnológica // Formação, produtividade, ferramenta tecnológicaAbstract
The research presents what is the impact of staff training in the productivity of labor hypermarket under study. For its development, was taken as an object of study the area of payment points hypermarket, based on the realization of a committee with workers to define the causes of imbalances; using sales and imbalances reports, corresponding to the years 2014, 2015 and 2016, data and costs of labor and tools that were acquired during this time in the organization were collected. The results of the measurement of partial productivity in the area of payment points showed that the implementation of a continuous training program positively impacts productivity. Additionally, you can see the results of the training of technological tools supported in reducing the imbalances, which are the main problem in the study area.
Resumen
Esta investigación tiene como objetivo principal evidenciar cuál es el impacto de la capacitación del personal en la productividad de la mano de obra del hipermercado en estudio. Para el desarrollo de esta investigación se tomó como objeto de estudio del área de puntos de pago del hipermercado, partiendo de la realización de un comité con los colaboradores del área a estudiar, con el fin de definir las causas de descuadres; utilizando informes de ventas y descuadres, se recopilaron los datos correspondientes a los años 2014, 2015 y 2016, así como costos de mano de obra y herramientas que fueron adquiridas durante este tiempo en la organización. Los resultados de la medición de la productividad parcial en el área de puntos de pago demostraron que la implementación de un programa de capacitación continua incide de manera positiva en la productividad. Adicionalmente se pueden observar los resultados obtenidos de las capacitaciones apoyadas de herramientas tecnológicas en la disminución de los descuadres, que son el principal problema del área estudiada.
Resumo
A pesquisa apresenta qual é o impacto da formação do pessoal da produtividade do hipermercado de trabalho em estudo. Para o seu desenvolvimento, foi tomado como um objeto de estudo na área de pontos de pagamento de hipermercado, com base na realização de um comitê com os trabalhadores para definir as causas dos desequilíbrios; usando relatórios de vendas e desequilíbrios, correspondentes aos anos de 2014, 2015 e 2016, os dados e os custos de trabalho e ferramentas que foram adquiridas durante este tempo na organização foram recolhidos. Os resultados da medição da produtividade parcial na área de pontos de pagamento mostraram que a implementação de um programa de formação contínua impacta positivamente a produtividade. Além disso, você pode ver os resultados da formação de ferramentas tecnológicas apoiadas na redução dos desequilíbrios, que são o principal problema na área de estudo.
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