<span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; cursor: text; font-family: 'Noto Sans',Arial,Helvetica,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> <span style="background-color: #ffffff; color: #000000; cursor: text; display: inline; float: none; font-family: &quot; noto sans&quot;,arial,helvetica,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> VISION Dimension Empresarial is projected to 2023 as a Scientific Magazine recognized nationally and internationally for the quality and impact of its publications. This will position it as one of the best magazines in the area of knowledge of organizations and their context in Latin America. <span style="background-color: #ffffff; color: #000000; cursor: text; display: inline; float: none; font-family: &quot; noto sans&quot;,arial,helvetica,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> <span style="background-color: #ffffff; color: #000000; cursor: text; display: inline; float: none; font-family: &quot; noto sans&quot;,arial,helvetica,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> OPEN ACCESS <span style="background-color: #ffffff; color: #000000; cursor: text; display: inline; float: none; font-family: &quot; noto sans&quot;,arial,helvetica,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">The Journal Dimensión Empresarial is open access and does not charge to publish.<span style="display: inline !important; float: none; background-color: #ffffff; color: #000000; cursor: text; font-family: 'Noto Sans',Arial,Helvetica,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;">
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Importance of Digital Transformation in Organizations
That is why it is of great importance in these times to begin discussing topics related to sustainability and the digital transformation of organizations. This allows us to understand how digital tools and strategies, such as Artificial Intelligence (AI), can be leveraged to improve business performance and their environmental, social, and economic impact, thus contributing to a more sustainable and resilient future for all. Therefore, it is important to understand how digital transformation influences sustainability and the administrative, economic, and accounting sciences, which is of great relevance. It is also important to delve into key aspects of these technologies and their impact on functional areas such as human talent, finance, marketing, logistics, among others
Copyright (c) 2025 Jorge Eduardo Cervera Cardenas http://creativecommons.org/licenses/by-nc-nd/4.0
Job satisfaction in public institutions: A systematic review of the scientific literature 2018-2022
The purpose of the research was to analyze the influence of job satisfaction in public institutions on the growth of SMEs. Therefore, a systematic review of the scientific literature was used as a rigorous method to analyze the scientific knowledge available in the last 5 years. In conclusion, the results revealed 37 points in 2018, 59 points in 2019, 58 points in 2020, 68 points in 2021, 82 points in 2021, and 93 points in 2022. The search for information acts as a compass that guides an organization toward success and happiness, creating a work environment in which employees feel valued, engaged, motivated, and capable of achieving their goals.
Copyright (c) 2025 GRETIA LUZ YSUIZA SALAS, Cristhians Omar De La Torre Collao http://creativecommons.org/licenses/by-nc-nd/4.0
Social responsibility practices and corporate image in micro and small enterprises (Mypes) in the textile sector
The study aimed to understand how SMEs in the textile sector located in the Lima metropolitan area manage their social responsibility practices, as well as how this relates to their corporate image. To this end, a quantitative, cross-sectional, and correlational non-experimental research design approach was used. The results showed a connection between the variables examined. Therefore, the nonparametric Spearman's Rho test was used, with a correlation coefficient of 0.228 and a p-value of 0.000. Finally, the study found a moderately positive association between the variables under study.
Copyright (c) 2025 Daniel Robles, Román Junior Balvín Azaña, Richerd Homero Rodas Cueva, Sharon Astidia Salazar Vivanco, David Flores Zafra http://creativecommons.org/licenses/by-nc-nd/4.0
Six sigma quality control and multivariate capability indicators to assess customer service in a mobile phone company
The application of Six Sigma and the multivariate capability index allows for the identification of any variability present in the process and determines whether it is acceptable or not. In this research, using Six Sigma and the multivariate capability index, the customer service quality characteristics of a mobile phone company with six channels to meet its customers' needs are evaluated. Primary data was used to evaluate the results. The results show poor process performance during the study period. This helps improve service quality, as the "website" and "phone line" channels were identified as the most critical.
Copyright (c) 2025 Adel Mendoza Mendoza http://creativecommons.org/licenses/by-nc-nd/4.0
Correlational analysis between the Corporate Image of Tarapoto Supermarkets and Customer Satisfaction levels in 2022
The purpose of this article is to determine the relationship between corporate image and customer satisfaction in Tarapoto supermarkets. This was addressed through a quantitative, correlational, non-experimental design. A non-probability quota sample of 382 residents of the Tarapoto district was used to administer a questionnaire. The main results were high in corporate image (57.5%) and customer satisfaction (72%). A moderate and positive relationship was also found, with a correlation coefficient of 0.473, indicating that most customers have a positive perception of supermarkets, leading to satisfaction with the service received.
Copyright (c) 2025 Jhonatan Tapia Gutiérrez, Milena Euliza Acuña Velásquez, Mario Manuel Siles Nate http://creativecommons.org/licenses/by-nc-nd/4.0
Digital transformation and resilience in multinational companies
The article analyzes, using the PRISMA methodology, the main scientific findings on the digital transformation and resilience of multinational companies, specifically focusing on publications that accelerate e-commerce, the rise of Industry 4.0, and current trends in digital marketing. As a main result, it was obtained that the factors present mixed effects in the crisis management of multinational companies, since this influence positively or negatively depending on the national context, public confidence in the market, and the financial and knowledge capacity of the companies. for the search for competitiveness.
Copyright (c) 2025 Ángela Nicole Ynfante Gonzales, Adriana Lucia Rivera Aliaga, Alejandro Andrés Arenas Hernández, Lucía Camila Rodríguez Vásquez, Diego Frank Lam Urquiaga, Julio Ricardo Moscoso Cuaresma, Omar Larios Soldevilla http://creativecommons.org/licenses/by-nc-nd/4.0
Impact of Soft Skills on the administrative processes of Organizations
This issue of the Scientific Journal Dimensiona Empresarial highlights some of the effects that organizations face in various day-to-day activities, although they have a technical explanation related to the context in which some companies are circumscribed in their own environment, as was the case of the negative results caused by the economic crisis related, for example, to the 2008 subprime crisis or the Covid 19 pandemic in 2020; but it is possible to show that organizations, when facing various challenges in their actions within the decision-making process, the soft skills of their leaders and managers are becoming more important today and this becomes a catalyst or even an inducer within strategic planning processes.
Impact of electronic invoicing on the competitiveness and innovation of footwear exporting companies in Barranquilla, 2019-2021.
The objective of this research is to determine the impact of electronic invoicing on the competitiveness and innovation of footwear exporting companies in Barranquilla, 2019-2021. Based on the principles and theories of international electronic invoicing, Decree 1929 of 2007, Decree 1349 of 2016 and the DIAN financing law; Surveys were conducted with 12 footwear companies, identified by the DANE ANDA survey, on the most important billing processes in the growth of sales in the sector. During the pandemic, footwear exporting companies increased their export invoices, going from five monthly invoices with 2,435 pairs of shoes in 2019 to 15 monthly invoices with 6,993 pairs in 2021, that is, the electronic invoicing process, advertising and scanning as a sales strategy to sustain themselves during the pandemic, where they multiplied the value of their exports.
Copyright (c) 2024 Gabriel Cervera Salcedo http://creativecommons.org/licenses/by-nc-nd/4.0
Competitive MSMEs through Covid-19 in Mexico. Resilience indicators.
The objective of this research was to identify resilience indicators related to the survival of Mexican MSMEs during the health and economic contingency associated with Covid-19; as well as the profile of companies that have improved their level of competitiveness. The research is quantitative, correlational in scope and non-experimental in design. As analysis techniques, descriptive statistics, t-student hypothesis test, K-Means cluster analysis and discriminant analysis were used. It was found that 29% of the MSMEs considered in the study improved their level of sales during the pandemic; The dimension where statistically significant differences are observed is customer loyalty, corresponding to the relationship variable; and there is a resilience profile in companies that have managed to increase their competitiveness, whose characteristics are a high level of customer loyalty, a high level of relationship management with stakeholders and moderate levels of technological surveillance and management, savings and reinvestment .
Copyright (c) 2024 Francisco Javier Segura Mojica http://creativecommons.org/licenses/by-nc-nd/4.0
The incidence of Soft Skills in Project Leaders of Work Teams (Nota: Artículo de Reflexión)
For those organizations that still manage traditional structures, where the security of face-to-face work is predominant, adapting to new work modalities, including remote work, is a challenging process of change in which managers need to learn and develop strategies and soft skills to lead successful teams, highlighting leadership and communication as key elements for the achievement of common objectives. For these purposes, a bibliographic review is proposed, finding evidence that allows inferring the incidence of soft skills in work teams. The results show that aspects such as emotional intelligence, negotiation/conflict resolution, teamwork and adaptability, together with communication and leadership, are necessary to manage teams both in face-to-face and virtual environments.
Copyright (c) 2024 Martha Garcia Pupo http://creativecommons.org/licenses/by-nc-nd/4.0
Effects of Working Capital Management on the Profitability of auto parts marketing companies in the city of Barranquilla
The purpose of this article is to analyze the relationship between Working Capital Management (GKT) and Profitability in several auto parts trading companies in the city of Barranquilla; Therefore, a correlational analysis was carried out between these variables, using the financial information from the SIIU database of the Superintendency of Companies of Colombia, corresponding to 4 accounting periods of 8 companies. Where a disparity was evident in the behavior of their GKT and Profitability indicators, 50% presented a high degree of variation in these same indicators year after year, a situation that requires a more exhaustive segmentation of the population studied in order to obtain hypotheses applicable to the business sector.
Copyright (c) 2025 Oscar Cano, Andrea Cifuentes http://creativecommons.org/licenses/by-nc-nd/4.0
Stress factors and anger in the risks of road accidents of workers of a healthy company
Deaths and injuries in traffic accidents are a growing global public health problem, with nearly 1.25 million people dying each year (WHO, 2015). This article seeks to determine the stress,anger, and driving styles of the drivers of a home health care and patient transfer services company in Barranquilla. A descriptive study was undertaken with a population of 100 drivers. 80% of these present reactions due to exposure to negative conditions such as traffic congestion, delays in timely service hours, anxiety, stress, exhaustion, high workload, anger oranger. Proving that this work exercise can be very high risk.
Copyright (c) 2025 Mayra Alejandra Reyes Bernier, Daniela Andrea Osorio Avendaño, Paola Elvira Rodríguez Barraza, Jenifer Paola Gómez Puello, Adriana Marcela De La Cruz Camacho, Leidy Andrea González Yepes, Roxana Hernández Cordero, Leonardo Acuña Caballero http://creativecommons.org/licenses/by-nc-nd/4.0
Analysis of the level of compliance with tax obligations, in the taxpayers of a shopping center, Arequipa-Peru during the year 2022
The present article analyzes the level of compliance with Tax Obligations, by the taxpayers of a shopping center in Arequipa in Peru, 2022. Type of descriptive research, with a non-experimental design. The sample of 45 taxpayers of the FECETRAM NRUS. Instrument the questionnaire; the results showed that the level of compliance with tax obligations is medium with 53%, it is low at 42%, and high at 4%, for formal tax obligations it shows a low level of compliance at 44%, medium level 42% and, on the other hand, with a high level 13%; at the same time, for substantial tax obligations it is low at 49%, medium at 44% and high at 7%.
Avelino Sebastián Villafuerte de la Cruz
Copyright (c) 2024 Avelino Sebastián Villafuerte de la Cruz, Carlos Alberto Vásquez Villanueva, Ana María García Molina, Mónica Cynthia López Chire http://creativecommons.org/licenses/by-nc-nd/4.0
Impact of crises on the administrative processes of Organizations
This issue of the Scientific Journal Dimension Business highlights the diversity of research in disciplines associated with Administrative, Economic and Accounting Sciences. The importance of understanding organizations, in their real dimension, becomes important in today's complex dynamics, but this became more evident in the context of the Covid 19 pandemic and later in times of economic crisis; therefore, the action of the decision-making process has an impact on the planning of organizations. The economic crisis generated by the declaration of the Covid-19 pandemic has taken a turn in everything that pertains to daily life, in the way of living, working and in the vision that was held with respect to projects that were underway.
Copyright (c) 2024 Jorge Eduardo Cervera Cardenas http://creativecommons.org/licenses/by-nc-nd/4.0
Financial Planning and Profitability in the company CFC CAFARCOL S.A.S.
Financial planning is a management tool that creates value by evaluating the strategies and plans to be developed by an organization, based on projected financial statements following the strategic plans and indicators that measure the creation of value. Therefore, the purpose is to analyze the relationship between financial planning and profitability in the company CFC CAFARCOL S.A.S., in the period 07/16/2021 until 12/01/2021, after a period between 2016 and 2021 where its performance deteriorated operational performance with increases in sales and distribution expenses and deficiencies in sales costs to support said growth and, in the process, destroyed value. For this, a mixed descriptive-correlational approach methodology was used, with an analytical method. Additionally, a content analysis was carried out.
Copyright (c) 2024 Benjamín Alberto Cardozo Miranda http://creativecommons.org/licenses/by-nc-nd/4.0
Estudio de buenas prácticas adoptadas por las microempresas para mitigar los efectos negativos en tiempos de crisis
This research seeks to identify the good practices that microenterprises have adopted to stay in the market in the face of any crisis situation, through a comparison of what was found in a literature review and web analysis against the construction of case studies. The results showed that microentrepreneurs focus on liquidity and adaptation to face a crisis. Likewise, quality and stakeholder relations are highlighted as important factors. Finally, the actions or habits taken before a crisis influence the ability to respond to them.
Copyright (c) 2024 Duvan Steven Olave Luengas, María Velásquez, Mauricio Martínez, Martha Torres, José Caballero http://creativecommons.org/licenses/by-nc-nd/4.0
Dynamic capabilities and innovation capability: a proposal to measure these
The Purpose is propose measuring dynamic capabilities and innovation capability considering the size and age of the firm as moderating variables. A literature review was carried out from articles searched in the Scopus, Web of Science, SciELO and Redalyc databases; then analyzed and systematized to establish the dimensions of dynamic capabilities and innovation capability. A measurement tool was proposed considering dynamic capabilities as a precondition for innovation capability, considering the size and age of the company as moderating variables in the relationship between dynamic capabilities and innovation capacity. Future studies should be oriented to the application of the measurement tool designed to validate the instrument and evaluate the interrelation of the variables.
Copyright (c) 2024 Adriana Martínez Martínez, Noé Velázquez Espinoza, José Luis Martínez Campo http://creativecommons.org/licenses/by-nc-nd/4.0
The challenge of decolonizing, socio-critical and transformational construction from organizational studies in Latin America
This article was oriented towards a socio-critical analysis of organizational studies in Latin America, from the socio-historical basis and the negative impact caused by Eurocentric colonialism. This as a starting point to re-signify the epistemic, conceptual, methodological and transformational value of the Anti-Management perspective and the strategic role of the Action-Participation Research model has. Therefore, the methodological design used with the Scoping Review technique. Based on the findings of the theoretical review, a polarization between two trends has been identified, the first focused on the classical, capitalist and functionalist analysis of the European and North American tradition, in contrast to the emerging trend that breaks the traditional paradigm with a historical, analytical and critical proposal, which seeks a comprehensive understanding of social reality and is the starting point for the formulation of a path of empowerment, innovation and permanent development of organizational processes.
Copyright (c) 2024 Yorly Andrea Santos Pinto http://creativecommons.org/licenses/by-nc-nd/4.0
Scientific journal management: a practical concept that has not been theorized.
It seeks to describe the concept and processes of the Management of Scientific Journals, to unify theoretical criteria around the management of journals. Documentary analysis (systematic review of Web Of Science and Scopus databases) is carried out, extracting papers that refer to the term "journal management" in their content. A total of 61 documents resulted, of which, through the exclusion criteria, a total of 36 were reviewed, adding the term "journal governance", obtaining 2 more articles for consultation, in addition to 9 additional documents. It is concluded that the term Magazine Management is explicitly named in many of these articles, but that to date there is no fully developed concept.
Copyright (c) 2024 Wileidys Artigas, Wendolin Suárez-Amaya, Ilya Casanova-Romero, Francisco Ganga-Contreras http://creativecommons.org/licenses/by-nc-nd/4.0
Administration Investigations in Organizations Business
“This special issue of The Business Dimension Scientific Magazine highlights the diversity of research in disciplines associated with administration. From the analysis of “outsourcing” in Chilean universities to the editorial management of scientific journals, topics are addressed crucial for science
Copyright (c) 2024 Nicolás Pablo Barrientos Oradini http://creativecommons.org/licenses/by-nc-nd/4.0
The strategic management of business alliances
This theoretical research develops a reflection on the strategic management of alliances between firms, from an evolutionary perspective, with the purpose of describing the mechanisms in which collaborative practices operate between different business organizations. The result is a conceptual proposal, in which the alliance is understood as a compound organization, constituted by a main hybrid that operates together with multiple agents, based on collaborative behavior orientation mechanisms through two processes that would impact the psychology of the people: incentives and regulatory codes.
Copyright (c) 2024 David Álvarez-Maldonado http://creativecommons.org/licenses/by-nc-nd/4.0
Media discourse on chilean dynamic capacities
Within the social and economic context of Chile, a qualitative investigation is conducted aiming to describe the conceptual characteristics of media discourses associated with the dynamic capabilities of organizations. The study identifies 16 significant constructs that articulate a discourse, which establishes the political causes involved in the dynamism of the environment and the social foundations of firm capabilities. The result is a process map that describes the prevailing mental model commonly found in the analyzed media discourses.
Work stress and resilience in a public university in Chile: perceptions of teleworking in times of pandemic
The objective is to analyze the resilience and work stress of the administrative staff of this university in times of pandemic (Covid-19) and its relationship with the perception of telework. The methodology is quantitative with descriptive-correlational scope, where 251 employees participated (non-probabilistic sampling). It is evidenced a high level of resilience of the employees, low level of work stress and a positive perception of telework. Resilience presents an inverse relationship with work stress and a direct relationship with the perception of telework. The relevance of resilience in the work context studied in the face of adverse conditions is demonstrated.
Copyright (c) 2024 Carlos Salazar-Botelclo http://creativecommons.org/licenses/by-nc-nd/4.0
Differentiation as a strategy for the Metalworking Industry in Chile
Currently, in order to maintain competitiveness, the Chilean metalworking industry has opted for differentiation strategies. This paper studies the case of the company Aceromac. This firm has been forced to improve its value proposition and its business model. The way to face this challenge was through the application of Model 5d, which proposes an adaptation to the Balanced Scorecard (CMI) model and establishes as a basis the development of awareness in the organization's decision-making. Among the results obtained, it is observed that after the application of the model, there has been an improvement in the variation of sales (7.5%), even exceeding the proposed goal (7%).
Copyright (c) 2024 Juan Carlos Armijos http://creativecommons.org/licenses/by-nc-nd/4.0
Sustainability, sustainability and corporate social responsibility new scenarios?
The objective of the study focuses on analyzing the impact of the economic-social crisis caused by the COVID-19 pandemic on the sustainability, sustainability and social responsibility of companies in Chile. For this, the particular cases of the Delivery-Bike company are studied for their originality, and the opinion of students based on a forum called: Conscious Strategy vs. Crisis. The results position Delivery-Bike as an efficient company that connects with the needs of the environment, society and the environment. This is a profound cultural change for the benefit of workers and society.
Conceptual foundations of innovative capacity
Innovative capacity is essential for organizational performance. In this research, a theoretical review of the foundations of innovative capacity is carried out, in relation to the capacity approach. It is concluded in the importance of the micro foundations for the performance of the innovative capacity.
Key dimensions of organizational culture: from the company to the public sector in Mexico
It seeks to comparatively analyze two cultural ecosystems: one of an organizational nature (commercial companies), the other institutional (Mexican public universities). The organizational culture is evaluated to determine key dimensions in both scenarios. The Denison model was used, which has allowed the generalization of results in several Latin American countries, as well as in various contexts, so it is pertinent to propose it to be implemented in this case under four cultural dimensions: (1) Consistency, (2) Participation, (3) Adaptability and (4) Mission. The research design is cross-sectional, with a quantitative methodological approach, using intentional non-probabilistic sampling by criteria. The results made it possible to identify bilateral meanings in all the proposed cultural dimensions, highlighting: "mission" and "participation". It was evidenced that there are bilateral meanings in all the cultural dimensions raised.
Copyright (c) 2024 Francisco Ganga Contreras, Dr. Leyva http://creativecommons.org/licenses/by-nc-nd/4.0
Outsourcing and employment. The case of state universities in Chile
It seeks to describe the phenomenon of "outsourcing" and employment in Chilean state universities, to guide their respective processes. The tenders for subcontracted activities (97 cases) are analyzed, being able to determine the percentage level assigned to the evaluation criteria in public tenders, especially the criterion "conditions of employment and remuneration", related to the working conditions of the workers of said subcontracted companies. A statistical-descriptive analysis was carried out, applying logistic regression, to find cause-effect variables; it was established that the variables "profit margin" and "accreditation" positively impact the factor "employment and working conditions"; On the other hand, the "size" factor, expressed as "enrollment", negatively affects said criterion, these three variables being significant.
Copyright (c) 2024 Luis Améstica-Rivas http://creativecommons.org/licenses/by-nc-nd/4.0
Conceptual foundations of integrated enterprise waste management
The phenomenon of pollution has been faced by companies through strategic and practical guidelines, with the purpose of avoiding the catastrophic consequences of poor waste management. In this research, a qualitative approach is used to carry out a documentary analysis of the public business reports of three companies, with the aim of characterizing the contents associated with the companies' waste management. The results show propositions that justify contamination and the description of activities to limit the negative effects of contamination, giving rise to a classification behavior that allows waste management.
Analysis of an Economy, Social and Health Factors Scale Associated to the Covid-19 as Predictors of Delivery’s Growth
The present research has as aim the analysis of the psychometric properties of a scale that measures the economic, social and health factors associated to the Covid-19 in a sample of 333 people aged between 15 and 62 years old. It was found that this test has a high reliability index (α= .843) and a four factors structure: the first factor named Care and cautions before Covid-19, the second factor named Perception and use about delivery, the third factor named Economical consequences caused by pandemic and the fourth factor named Perception of quality service in delivery. Moreover, there are presented the percentile punctuations to facilitate the application of this scale in investigation contexts.
Copyright (c) 2023 Noelia Jiménez Barrios, Diego Velásquez Ramos http://creativecommons.org/licenses/by-nc-nd/4.0