@article{Cogollo-Florez_Restrepo-Olarte_2021, title={Multi-criteria methodology for key stakeholders’ identification and classification}, volume={19}, url={http://ojs.uac.edu.co/index.php/dimension-empresarial/article/view/2688}, DOI={10.15665/dem.v19i2.2688}, abstractNote={<p>Key stakeholders’ analysis is a complex issue due to the large number of variables involved. This paper develops a multi-criteria methodology for identifying and classifying key stakeholders, by integrating the<br />PESTEL analysis, the Mitchell model, and the Analytical Hierarchical Process (AHP). The methodology was applied and performed properly in a real case,<br />by classifying 38% of the stakeholders identified as key ones. The results of the methodology application allow to prioritize management initiatives in<br />those stakeholders, which may affect the operations performance and the achievement of the organizational objectives.</p>}, number={2}, journal={Dimensión Empresarial}, author={Cogollo-Florez, Juan M. and Restrepo-Olarte, Ana C.}, year={2021}, month={Jul.} }