Evaluación de las tecnologías para la gestión del conocimiento
DOI:
https://doi.org/10.15665/rde.v13i2.537Keywords:
Madurez de la Gestión del Conocimiento, TIC, Análisis clústerAbstract
Este trabajo tiene como propósito determinar el nivel de madurez de las tecnologías de la información y la comunicación usadas en los procesos de Gestión de Conocimiento de algunas grandes empresas de Medellín, Colombia. Para el logro de dicho propósito, se utilizó un modelo integrado de madurez de Gestión de Conocimiento con base en dos perspectivas epistemológicas diferentes. Se aplicaron técnicas estadísticas de análisis multivariado como componentes principales con el ánimo descartar aquéllas que sean irrelevantes, colineales o redundantes, y clúster para determinar los rangos de los cinco niveles de madurez con miras a la clasificación de las siete empresas objeto de estudio. Al final se logró saber la posición de cada una de las empresas en términos tecnológicos, según la escala de madurez de la Gestión del Conocimiento, y se comprueba la validez del procedimiento utilizado para el análisis de los datos, como una herramienta que posibilita el autodiagnóstico a cada una de las empresas.
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