The management of Supply Chains in Cienfuegos // La gestión de las Cadenas de Suministro en Cienfuegos // Gerenciando Cadeias de Abastecimento em Cienfuegos

Gretel Martínez-Curbelo
Michael Feitó-Cespón
Gilberto Guillermo González-Hernández


DOI: http://dx.doi.org/10.15665/dem.v16i1.1341

Abstract


This research studies the perception of managers about the relationship of key factors in the management of supply chains and the performance of companies, through the development of a set of structural equation models. The data is obtained from the opinion of the administrative staff of different companies in the corporate sector in Cienfuegos. It is used for this, a survey designed in which the customer service approach, integration and collaboration are measured as key factors of success in the performance of the supply chain. The results show that the majority of respondents do not perceive the importance of collaboration to improve the results in their companies; However, they point out the relevance of the client approach in the management of their organizations.


Keywords


Supply chains; Collaboration; Integration

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References


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